Support

Last updated: 24 May 2026

We’re happy to help. Most questions are answered fastest by email.

Email: support@commuguard.co.za
Website: commuguard.co.za
Response time: within 2 business days (Mon–Fri, South African time)
This is not an emergency line. For a life-threatening emergency, contact SAPS on 10111, or dial 112 from a mobile phone.

Contact form

Submitting opens your email client with the message pre-filled. If that doesn’t work, simply email support@commuguard.co.za directly.

Frequently asked questions

I can’t sign in / I forgot my password.

Tap Forgot password on the sign-in screen. We’ll email a reset link to the address on your account. If you no longer have access to that email, write to support@commuguard.co.za from any address and include your full name and phone number so we can verify you.

How do I stop notifications?

Open Profile → Notifications in the app to mute specific channels (notices, incidents, messages). You can also disable all notifications in your device settings.

How do I delete my account?

See our Delete account page for step-by-step instructions and a web request form.

I received a notice I don’t agree with — what can I do?

Reply to the notice in the app to contact the authority who sent it (councillor, body corporate, municipality or SAPS user). CommuGuard is a delivery platform and does not author authority notices.

I think someone is abusing the app.

Tap the Report icon next to the offending post, or email support@commuguard.co.za with the user’s name, the community and a description of what happened. We review reports promptly.